Refund policy

Purchase with confidence with our no-questions-asked 30-day Return Policy*.

Bullet Pulley is dedicated to providing simplified and trusted solutions used by many. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund, no questions asked.

Eligibility:

You have 30 days from receiving your item to request a return. The item should be in its original packaging and not broken. You can use the product, and if it doesn’t meet your expectations, you can still return it. Please include the receipt or proof of purchase.

How to Start a Return:

To initiate a return, contact us at info@bulletpulley.com or use the contact form on our website. We’ll provide instructions on how and where to send your package. Return postage is the customer’s responsibility.

Refund Process:

Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary with your bank or credit card company. If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at info@bulletpulley.com.

Damages and Issues:

Inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

For any return questions or concerns, feel free to reach out to us at info@bulletpulley.com.