Refund policy
Return & Refund Policy
Purchase with Confidence
At Bullet Pulley, we’re dedicated to providing simplified and trusted solutions. With our no-questions-asked 30-day Return Policy*, you can shop confidently. If you’re not completely satisfied with your purchase, return it within 30 days for a full refund.
Eligibility
- You have 30 days from receiving your item to request a return.
- Items must be in their original packaging and not broken, or show excessive signs of use.
- Products can be used, and if they don’t meet your expectations, they’re still eligible for return.
- A receipt or proof of purchase is required.
How to Start a Return
- Contact us at info@bulletpulley.com or use the return form at https://shopify.com/76425724214/account to initiate a return.
Return Policy for International Customers
- Customers outside the United States are responsible for covering return shipping costs.
- Please send all returns to:
8286 Western Way Circle, Unit D4, Jacksonville, FL 32256, USA. - Once the returned item(s) are received, a full refund will be issued, including the original shipping costs.
- Please note that return shipping costs will not be refunded.
Return Policy for US Customers
- A prepaid return label will be provided for your convenience.
- Refunds will be issued for the purchase price of the returned item(s).
- Original shipping costs and return shipping costs will not be refunded. A $10 return shipping fee will apply.
Refund Process
- Once we receive and inspect your return, we’ll notify you of the refund status.
- Approved refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company.
- If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at info@bulletpulley.com.
Damages and Issues
- Please inspect your order upon receipt.
- If the item is defective, damaged, or incorrect, contact us immediately so we can make it right.
For any return-related questions or concerns, feel free to reach out to us at info@bulletpulley.com.