Refund policy

Return & Refund Policy

Purchase with Confidence
At Bullet Pulley, we’re dedicated to providing simplified and trusted solutions. With our no-questions-asked 30-day Return Policy*, you can shop confidently. If you’re not completely satisfied with your purchase, return it within 30 days for a full refund.

Eligibility

  • You have 30 days from receiving your item to request a return.
  • Items must be in their original packaging and not broken, or show excessive signs of use.
  • Products can be used, and if they don’t meet your expectations, they’re still eligible for return.
  • A receipt or proof of purchase is required.

How to Start a Return

  • Contact us at info@bulletpulley.com or use the return form at https://shopify.com/76425724214/account to initiate a return.

Return Policy for International Customers

  • Customers outside the United States are responsible for covering return shipping costs.
  • Please send all returns to:
    8286 Western Way Circle, Unit D4, Jacksonville, FL 32256, USA.
  • Once the returned item(s) are received, a full refund will be issued, including the original shipping costs.
  • Please note that return shipping costs will not be refunded.

Return Policy for US Customers

  • A prepaid return label will be provided for your convenience.
  • Refunds will be issued for the purchase price of the returned item(s).
  • Original shipping costs and return shipping costs will not be refunded. A $10 return shipping fee will apply.

Refund Process

  • Once we receive and inspect your return, we’ll notify you of the refund status.
  • Approved refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company.
  • If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at info@bulletpulley.com.

Damages and Issues

  • Please inspect your order upon receipt.
  • If the item is defective, damaged, or incorrect, contact us immediately so we can make it right.

For any return-related questions or concerns, feel free to reach out to us at info@bulletpulley.com.